SHIPPING & RETURNS

Return & Exchange Policy

14-DAY MONEY BACK GUARANTEE

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AFTER 14 DAYS

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Shipping Policy

Standard Delivery

 

When will my order be delivered?

 

Standard Delivery normally is delivered to you in 3-5 business days (9:00am – 6:00pm) after the order has been confirmed by PowerMaxx.

 

What is the delivery cost?

 

The cost for standard shipping is £5.00 on all standard sized orders, however exceptions apply on larger orders. You will be contacted prior to delivery to discuss a change in delivery cost if this is the case.  

 

Express Shipping

 

When will my order be delivered?

 

Standard Delivery normally is delivered to you in 1-2 business days (9:00am – 6:00pm) after the order has been confirmed by PowerMaxx.

 

What is the delivery cost?

 

The cost for standard shipping is £7.50 on all standard sized orders, however exceptions apply on larger orders. You will be contacted prior to delivery to discuss a change in delivery cost if this is the case.  

 

FAQ’S

 

Which Courier do you use?

 

We currently only use Royal Mail for our deliveries. Please use the ‘Contact Us’ page for more information in regard to wholesale purchases.

 

What happens if I am not in?

 

If you're not at home, we'll attempt to deliver your order to your neighbour and leave a card. If we can't deliver to them, we'll leave a card and take the item back to the Customer Service Point. You can then either collect it or arrange a Redelivery (full details will be on the card).

 

Can I order from outside the U.K?

 

Yes! We charge £15 for any country outside the U.K, however we will contact you if the shipping price has surpassed this amount and you may be asked to pay extra. 

 

How long does a delivery take to countries outside of the U.K?

 

This depends on the delivery destination, to European countries the delivery time frame is similar to U.K delivery. To countries outside of Europe, delivery times may be longer, we will contact you to confirm the delivery date.